Refund Policy

Last updated: December 22, 2025

At Brayden & Lane, we offer a straightforward 30-day return policy. You have 30 days from the date you receive your order to request a return.

1. Eligibility for Returns To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

2. Return Process & Address

To start a return, you must contact us at support@braydenandlane.com.

  • Return Address: All returns must be shipped to our central warehouse in Hong Kong: Unit 2A, 17/F Glenealy Tower, No.1 Glenealy, Central, Hong Kong.
  • Important: Items sent back to us without first requesting a return will not be accepted. Do not send returns to the sender's address on the shipping label.

3. Return Shipping Costs & Fees

  • Customer Responsibility: For returns due to remorse (e.g., item doesn't fit, don't like the color), the customer is responsible for paying the actual return shipping costs to Hong Kong Please be aware that international shipping rates from the United States to our central warehouse in Hong Kong can be high. We recommend using a tracked shipping service, as we cannot guarantee receipt of your returned item
  • Defective or Wrong Items: If the product is damaged, defective, or incorrect upon arrival, Brayden & Lane will cover all return shipping costs and provide a pre-paid return label or a full refund at no cost to the customer. Please contact us immediately with photos of the issue.
  • Restocking Fee: We do not charge a restocking fee ($0.00).

4. Non-Returnable Items

Certain items cannot be returned, such as:

  • Final sale items and Gift cards.
  • Made to Order Products: These can only be canceled within 4 hours of placing the order. After 4 hours, they are only eligible for return if they arrive damaged or defective.

5. Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Please remember it can take some time for your bank or credit card company to process and post the refund.

6. Contact & Business Information

 Brayden & Lane is owned and operated by RTE VENTURES LIMITED.

  • Store Name: Brayden & Lane
  • Legal Entity: RTE VENTURES LIMITED
  • Business Registration Number: 78488567
  • Address: Unit 2A, 17/F Glenealy Tower, No.1 Glenealy, Central, Hong Kong
  • Email: support@braydenandlane.com
  • Business Hours: Monday – Saturday, 9:00 AM – 5:00 PM (EST)